11.3 Outage Preparedness
Description
Section titled “Description”Defines procedures to respond to outages and minimize operational impact.
- Communication protocols.
- Escalation paths.
- Operational continuity procedures.
Recommended Deliverables
Section titled “Recommended Deliverables”- Outage Response Plan
- Communication Protocol
- Incident Escalation Path
- Downtime Contingency Procedures
Validation Checklist
Section titled “Validation Checklist”- Teams know escalation channels.
- End-user communication protocol is documented.
- Outage drills are run periodically.